Can't get past the game stat tracking page

11 votes

BRANCH: NONE
REPORT:
When did the issue start? today on startup
Were you able to play the game before? yes in the previous version
What happens? I open the game through Steam or the icon on the desktop, the game opens, and I can click accept for the Privacy Policy and terms of service. However, when I click next and get to the game stats tracking no matter what I click the next button turns red but I can not proceed further.
Have you modified your game files or installed any mods? No
Can the devs reproduce the issue? How? I'm not sure maybe a fresh install and a fresh gaming computer

Have you tried any solutions? I have uninstalled and re-installed twice I've verified its integrity and have restarted my computer

For server issues, is the server Official / Public non-official / Private? NA

DISCORD ID: PhyreAcid#1820

Done Dev Response Suggested by: PhyreAcid (17 May, '23) • Upvoted: 10 Dec, '23 • Comments: 12

Comments: 12

18 May, '23
Gary Merged
At the screen for a request for stat tracking, you can either opt in or out, but after selecting either one the only button that does anything is "exit," as "next" is broken and won't progress to the title screen.
18 May, '23
Armored Whale Merged
My friend can't click next/exit once he get's to the "Game Stats Tracking and Analytics" screen.
Full reinstall of the game didn't fix the issue either.
So we don't even get to start the game itself yet.
Any suggested fixes?
21 May, '23
Gwilym Merged
I have already played V Rising on my Pc, and have owned it since its release. My game currently wont launch.

To explain. The game itself launches fine. When I get to the terms and conditions window, again all is fine. I tick the yes 2x and proceed with no problems.

My problem is the following tracking window.

GAME STATS TRACKING AND ANALYTICS.
My game will not allow me to move past this window.
If I tick consent, or if I tick, No I don’t want to participate. I cannot move past this window.
The next tab is available. But when I click on it nothing happens.
My only available option here is exit.
When I do click the exit the game quits.
This situation is locking me out of the game.
Is there a workaround for this issue? Please.
22 May, '23
KittyCat Merged
Same here, reinstalled it, verified local files, uninstalled reinstalled, still cant get past the screen "game stats Tracking and analytics".
The only button that works is the exit one.

Hopefully this will bump it up
(Have emailed the support just waiting)
24 May, '23
Rooibos / C.M. Admin
"Can't get past stat tracking screen" (suggested by Gary on 2023-05-18), including upvotes (4) and comments (2), was merged into this suggestion.
24 May, '23
Rooibos / C.M. Admin
"GAME STATS TRACKING AND ANALYTICS. locking me out of the game." (suggested by Gwilym on 2023-05-21), including upvotes (1) and comments (0), was merged into this suggestion.
Click to enlarge

24 May, '23
MarTin
24-05-2023 : same issue here. Trying and wainting everyday for a patch. But not fix yet.
I have uninstalled and re-installed after each hot fix but not working today. So i can tell how to replicate the initial problem.

I wish you good luck in your working session :)
26 May, '23
Filippa Admin
Hi, in order to investigate this issue further we need some more information.

Please attach the following files in an email to logs@playvrising.com with a short description of the issue:
-The Player.log file from the session where the issue happened (located here: %appdata%\..\LocalLow\Stunlock Studios\VRising )
-The Player-server.log file from the session where the issue happened if you are the server host (located here: %appdata%\..\LocalLow\Stunlock Studios\VRising )
-Any videos of the issue

Thank you for helping us track down the cause of this issue, we will do our best to identify a fix as soon as possible.
27 May, '23
Phyreacid
Hi there, we have seen this bug before. Can you try closing the game, then navigating to this folder. %USERPROFILE%\AppData\LocalLow\Stunlock Studios\VRising\Settings\v2 you should be able to se a folder called clientsettings open it and try changing HasCompletedFirstStartupV2 to "true"

I hope this helps everyone
28 May, '23
Zerkcies
@Phyreacid
There was no "HasCompletedFirstStartupV2" line in that file for me, on the "HasCompletedFirstStartup" so I added it. Still no change though, I am still stuck. Thanks for the try though.

@Filippa
Email sent
30 May, '23
KittyCat
Hello guys,

I changed the "HasCompletedFirstStartupV2" to "true" and it worked, I am now past the stats analytics screen...
However I am now stuck on the "New Update live" screen. I can click on the links to watch the trailer, but the continue button it wont let me go past.

I now have a server history file pop up in the %USERPROFILE%\AppData\LocalLow\Stunlock Studios\VRising\Settings\v2 - Serverhistory.json. which upon opening states the previous server I was on, nothing new has occured in the Cliensettings document now.

Kind regards
19 Oct, '23
Kenbo Johnson
Same, same and same. No fix and no response from devs since May is pretty lame.